Consulting
- January 2005 - 2007: SRI, International. Led a User Interaction Team for the AURA system (part of the Halo Project sponsored by Vulcan), evolved into the Inquire Intelligent Textbook.
- March 1996: Microsoft Corp. Seminar and project-specific consulting on GOMS modeling applied to product development.
- April 1992-May 1992: Expert witness qualified in human performance, cognitive psychology, and human-computer interaction, retained by AT&T for the TMAC Contract, GSBCA Docket Nos. 11776-P &11777-P.
- December 1988-May 1991: NYNEX Corp, White Plains, NY. Conducted a theoretical analysis of skilled performance on two different toll & assistance telephone operator workstations. This analysis predicted the outcome of a large-scale field trial of the workstations. This work resulted in five publications, the most complete being the following two references.
- Describing the science:
Gray, W. D., John, B. E., & Atwood, M. E. (1993) Project Ernestine: Validating a GOMS analysis for predicting and explaining real-world task performance. Human-Computer Interaction, 8, pp. 237-309. - Describing the challanges of doing research in the real world of a regulated industry:
Atwood, M. E., Gray, W. D., & John, B. E. (1996) Project Ernestine: Analytic and empirical methods applied to a real-world CHI problem. In M. Rudisill, C. Lewis, P. B. Polson, and T. D. McKay (Eds.), Human-Computer Interface Design: Success Stories, Emerging Methods and Real-World Context (pp. 101-121). San Francisco: Morgan Kaufmann.
- September 1988-June 1989: Software Engineering Institute, Pittsburgh, PA. Conducted a feasibility study to explore the construction of an expert system to aid in the design of human-computer interfaces.
- April 1987-September 1988: CarnegieWorks, Inc., Pittsburgh, PA. Provided advice on design and testing of documentation for computer systems.
- February 1985-March 1985: American Robot Corporation, Pittsburgh, PA. Designed a hand-held control panel for an industrial robot.
