Service at Carnegie Mellon University
- Director of the HCI Masters’ Program, 1997 to 2009 (except for 1999-2000 sabbatical)
- Faculty member in residence, Carnegie Mellon – West, Summer 2001 and 2002.
- Member of the CMU’s Institutional Review Board, Spring 1998 – Fall 2001.
- School-level Tenure and Promotions Committee, School of Computer Science, 1998-1999.
- Dean Search Committee for the School of Computer Science, 1998-1999.
- Self-Assessment Committee of the School of Computer Science, 1997-1998.
- Member of the Executive Committee of CMU's Human-Computer Interaction Institute, from its inception in 1994 to 2010.
- Carnegie Mellon University's representative to the governing board of the Human Computer Interaction Consortium, 1988-2010.
- Administrator of the User Studies Lab, a laboratory used to obtain videotape protocols of people using computer systems. 1985-2000. I opened the lab as a university resource in 1985 and was used by researchers from all over the CMU community: Psychology, Computer Science, Engineering & Public Policy, Social and Decision Science, English, Design, GSIA, Architecture. I opbtained two separate external grants specifically for equipment upgrade and space renovation to maintain and improve the lab over the years.
